Return Policy

At MomoNook, we stand behind the quality of our products. This Return & Refund Policy outlines our procedures to ensure a fair and transparent experience. By making a purchase on our website, you agree to the terms below.

1. Return Period

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following requirements:

  • The item must be in the same condition as received.

  • It must be unused, unworn, and with all original tags attached.

  • It must be in its original packaging.

  • A receipt or proof of purchase is required to process your request.

3. How to Initiate a Return

To start a return, please contact our customer service team:

  • Email: service@momonook.com

  • Phone: +1 (530) 591-6106

Return Procedure:

  1. Once your return request is approved, we will provide you with a return shipping label.

  2. We will send you detailed instructions on how and where to send your package.

Note: Items sent back to us without first requesting a return and receiving authorization will not be accepted.

4. Damages and Issues

Please inspect your order upon delivery. Contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and provide a resolution, such as a full refund or replacement for the damaged goods.

5. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants).

  • Custom products (such as special orders or personalized items).

  • Personal care goods (such as beauty products or hygiene items).

  • Hazardous materials, flammable liquids, or gases.

  • Sale items and Gift cards.

6. European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must still meet the eligibility criteria mentioned in Section 2.

7. Refund Process

We will notify you once we’ve received and inspected your return to inform you if the refund was approved.

  • Approval: If approved, you’ll be automatically refunded on your original payment method within 10 business days.

  • Processing Time: Please keep in mind it can take some time for your bank or credit card company to process and post the refund.

  • Inquiries: If more than 15 business days have passed since we approved your return and you have not received the funds, please contact us at support@momonook.com.

8. Return Address

Important: Do not send items back to the manufacturer. All authorized returns must be sent to the following address:

FEVERGUY LIMITED Attn: MomoNook Returns 1/F, 10 PAK SHA RD CAUSEWAY BAY, HK

Contact Information

For any questions regarding our policies, please contact us:

  • Brand: MomoNook

  • Corporation: FEVERGUY LIMITED

  • Address: 1/F, 10 PAK SHA RD, CAUSEWAY BAY, HK

  • Phone: +1 (530) 591-6106

  • Email: service@momonook.com