Shipping Policy

Shipping Policy

At MomoNook, we believe a beautiful home is built on thoughtful details — from the cozy corners you create to the way our products arrive at your doorstep. This Shipping Policy explains how we process, ship, and deliver your new favorite home essentials.

Our Shipping Philosophy

MomoNook is a lifestyle brand dedicated to curated home goods that bring comfort and style to your daily life.

To reduce unnecessary warehousing costs and minimize our carbon footprint, many of our products are shipped directly from our trusted artisans and global fulfillment hubs. This "direct-from-source" approach allows us to:

• Curate unique, high-quality home essentials that make your space special.

• Offer fair, transparent pricing by eliminating traditional retail markups.

• Reduce environmental waste through a more intentional, lean supply chain.

We appreciate your patience as part of this smarter, more sustainable way of nesting.

1. Processing Time & Shipping Fee

Every MomoNook order is handled with the utmost care to ensure it arrives safely.

• Order Processing Time: Please allow 2–4 business days for order processing, quality inspections, and careful packaging before shipment.

• Peak Seasons (Holidays / New Year): Processing times may extend up to 5 business days during high-volume periods.

• Shipping Fee: We offer a flat $5.99 shipping fee on all orders, regardless of destination.

2. Estimated Delivery Times

Because MomoNook products are fulfilled through global partners to bring you the best selection, delivery times vary by region.

Note: Delivery times are estimates and not guaranteed delivery dates. We appreciate your understanding — creating a home you love is a journey, and quality goods are worth the wait.

3. Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number.

• Tracking updates may take 1–3 business days to appear after the label is created.

• If tracking doesn't update immediately, don't worry—your package is safely in transit.

4. Customs, Duties & Taxes

For international orders, shipments are sent DDU (Delivered Duty Unpaid).

• Any customs fees, duties, or import taxes assessed by your country are the responsibility of the customer.

• MomoNook is not responsible for delays caused by local customs clearance.

• Customs fees are generally uncommon for small home and decor items, but regulations vary by country.

5. Order Modifications & Cancellations

We start preparing your order quickly to get it to your home as soon as possible.

• If you need to change your shipping address or cancel your order, please contact us at service@momonook.com within 12 hours of placement.

• Once an order enters the processing stage, we are unable to make further modifications or cancellations.

6. Lost or Damaged Packages

Your happiness is our priority. We want every "Nook" of your home to be perfect.

• Damaged Items: If your item arrives damaged, please send us a photo within 72 hours of arrival, and we will arrange a free replacement.

• Lost in Transit: If the carrier confirms your package is lost, we will send a replacement free of charge.